Customer is always right?!

I was browsing through Flipkart for Microwave ovens and happened to see this below user review for one of the ovens.

fpkrt I was mesmerized by the customer expectation and stupidity. So this guy has a problem about “not able to cook pizza, idli etc. in his oven”, so he is pissed off. I don’t think many of these kinda users know about the difference between microwave and microwave oven with convection mode.

As per wikipedia, the technical aspect of both are:

“Convection microwaves offer the quick cooking features of a microwave with the browning, crisping, and full “cook-through” of a traditional oven. Instead of just heating the inside of the food (as regular microwaves do), a convection microwave also browns and cooks the outside of your food. Scientifically speaking, regular microwaves emit waves that bounce around until they come in contact with food, causing water molecules to excite and generate heat, which then cooks the food.

In contrast, convection oven technology uses a fan to force air movement and heat up the full interior of the microwave to cook food from the inside out. That’s why you can use convection microwaves to bake and roast things that would otherwise be cooked too quickly (and not thoroughly) with just a regular microwave.”

So, I am not even sure that this user has even a slightest clue about it. No problem with that. But, if I were in his shoes, I would have at least made an attempt to get the facts right.

But, customer is a customer. He can never be wrong !? Or would he be?



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